Customer Relationship Management

AI Assistants from Conversica Automate CRM Messaging

It’s pretty much impossible to get away from all of the buzzwords that have glommed onto the marketing end of artificial intelligence. One of our favorites is ambient intelligence. The concept is pretty straightforward: Drawing on the nearly infinite data streams that flow from both the internet and a sensor-rich environment, AI will come to […]

Improving the Sales Process Using Revenue Intelligence

Since just under half our readers hail from around the globe, they may not be familiar with the high-pressure sales tactics used at auto dealerships here in ‘Murica. As soon as you drive up, the salesperson’s goal is to get your car keys so they can “value your trade in.” If that happens, you are […]

Why Innovation Management Matters So Much

A startup is the epitome of an innovation engine. Everyone wears many hats, and the only thing constant is change. The bigger a startup gets, the more difficult it becomes to innovate. That’s because as companies grow, processes get put in place to structure things. Soon, a human resources department gets formed, and employees don’t […]

Optimizing Call Center Conversations Using AI

After many years of covering disruptive technologies here at Nanalyze, regular readers will be familiar with our many running jokes. One of these is the term “John in Mumbai” which is used in reference to outsourced call centers. The joke first appeared in a Dilbert strip where all the agents in a Mumbai call center […]

MapAnything and the Location of Things

While writing about disruptive technologies, we often come across ideas that are just way more brilliant than people give them credit for. One such idea came from a startup called what3words that carved the world up into a grid of 57 trillion small plots of land or water, each with a size of 3 yards […]

7 AI Enterprise Solutions Getting Funding in 2018

We write an awful lot about artificial intelligence. Sometimes it might seem like so much hype that the AI bubble is primed to burst any day now. Our perspective is that AI and its related technologies – machine learning, deep learning, neural networks, natural language processing, and computer vision – is the new electricity. Pretty […]

The Enterprise Software Salespeople of The Future

If you sell software for a living, odds are you sell business-to-business software (also referred to as enterprise software). It’s a viciously competitive industry because there are billions of dollars you can rake in per year selling your SaaS (Software as a Service) solution to firms by convincing a small pool of decision makers to […]

Pega – Using AI for CRM and Process Automation

There’s a term we often use here on Nanalyze, “pure play”, which refers to the exposure any given stock has to a particular investment theme. Take Illumina for example. They build machines that are used to read genetic information. Since Illumina has around an 80% market share selling their sequencing machines, we can be assured that […]

7 Startups Using AI for Robotic Process Automation

Artificial intelligence is one of the sexiest, most disruptive technologies out there today. One day (very soon) machines will be able to predict diseases like Alzheimer’s or discover new therapeutic drugs that might cure cancer. We’re perhaps only decades away from the Singularity, the moment when the machines become exponentially smarter than us and everyone […]