Customer Relationship Management

Qualtrics Stock Uses AI for Experience Management

Have you ever noticed that you can go years without hearing a particular word or name, but then suddenly it keeps popping up in uncanny ways? Lately, for us, it’s been SAP (SAP). No, we’re not talking about saps, as in Fools, but the world’s third-largest software company by revenue. Software developed by the $100 […]

UserTesting Stock: Using AI for Customer Market Research

Last month, we wrote about TaskUs stock (TASK), which offers a way to invest in a little light human slavery digital offshoring services. But the company relies heavily on a Philippines-based workforce to power its software-as-a–service (SaaS) model. There are references to artificial intelligence and automation technologies, but cheap or crowdsourced labor isn’t exactly what […]

TaskUs Stock: A Risky Play on Offshoring

Here’s a question for all you ESG advocates out there. When you go through and run your numbers that show how “diverse” an organization is, do you classify the employees in emerging market centers as “Asian?” You should, because John in Mumbai and Rosie in Manila are indeed “Asians.” So, isn’t it a problem that […]

AI Assistants from Conversica Automate CRM Messaging

It’s pretty much impossible to get away from all of the buzzwords that have glommed onto the marketing end of artificial intelligence. One of our favorites is ambient intelligence. The concept is pretty straightforward: Drawing on the nearly infinite data streams that flow from both the internet and a sensor-rich environment, AI will come to […]

Improving the Sales Process Using Revenue Intelligence

Since just under half our readers hail from around the globe, they may not be familiar with the high-pressure sales tactics used at auto dealerships here in ‘Murica. As soon as you drive up, the salesperson’s goal is to get your car keys so they can “value your trade in.” If that happens, you are […]

Why Innovation Management Matters So Much

A startup is the epitome of an innovation engine. Everyone wears many hats, and the only thing constant is change. The bigger a startup gets, the more difficult it becomes to innovate. That’s because as companies grow, processes get put in place to structure things. Soon, a human resources department gets formed, and employees don’t […]

Optimizing Call Center Conversations Using AI

After many years of covering disruptive technologies here at Nanalyze, regular readers will be familiar with our many running jokes. One of these is the term “John in Mumbai” which is used in reference to outsourced call centers. The joke first appeared in a Dilbert strip where all the agents in a Mumbai call center […]

7 AI Healthcare Startups Digitizing Hospital Operations

We once had to rush a buddy to a hospital while cruising the steep switchbacks on Bali after his scooter zigged left and he zagged right. Aside from prison, hospitals are usually the last place you want to be in a Third World country. In this case, there was no doctor on duty at one […]

MapAnything and the Location of Things

While writing about disruptive technologies, we often come across ideas that are just way more brilliant than people give them credit for. One such idea came from a startup called what3words that carved the world up into a grid of 57 trillion small plots of land or water, each with a size of 3 yards […]

7 AI Enterprise Solutions Getting Funding in 2018

We write an awful lot about artificial intelligence. Sometimes it might seem like so much hype that the AI bubble is primed to burst any day now. Our perspective is that AI and its related technologies – machine learning, deep learning, neural networks, natural language processing, and computer vision – is the new electricity. Pretty […]