Recent murmurings around how we should define “agentic AI” are well deserved. What is “agentic...
Last year McKinsey stated that customer operations could enjoy a productivity uplift of over $400...
Better faster cheaper is the mantra of every organization that’s looking to increase shareholder value...
The more things change, the more they stay the same. That’s going to be the...
The old “John in Mumbai” joke heralds back to the days when Indian support desk...
While much of our attention has been focused on the seemingly never-ending bull market –...
Even seasoned investors confuse stock price movements with the quality of the underlying business. We...
Just prior to the dot bomb era, evidence was emerging that customer service functions were...
“Robots are stealing our jobs,” you’ll hear people say. This blanket statement fails to capture...
The way venture capitalists (VCs) look at business ventures depends on which stage they’re coming...
About four years ago, we first came across the concept of robotic process automation (RPA),...
Global equities continue to defy explanation as stocks set new highs in the face of...
Warning!
Well Done!
Oh snap!
