About four years ago, we first came across the concept of robotic process automation (RPA), which originally sounded to us like some marketing hack had repackaged software automation around the hype in artificial intelligence. A couple of years later, the RPA market suddenly exploded. Gartner estimated revenue grew by 63.1% in 2018 to $846 million, […]
We often tell our MBAs not to try and predict the future. That’s because when you’re right, nobody will notice, but when you’re wrong, critics will crawl out of the woodwork to point out what a moron you are. The best thing to do is take someone else’s predictions and carefully critique them. Then, you’ll […]
More than 75% of people think they’re above-average drivers. Psychologists refer to this as “illusory superiority,” and it’s the propensity for all of us to overestimate our good qualities and capabilities. In the workplace, people are even more motivated to exaggerate the positive impact they’re having on the entire company. This can pose a problem […]