Chatbots

Turning AI Chatbots Into Digital Humans

The term “uncanny valley” refers to that unsettling feeling you get when looking at an android that has been made to appear human. Of course, the problem goes away when we can make robots that are indistinguishable from humans. A paper published last week by New Yawk University claims that “bots are more efficient than humans […]

Conversational AI for Enterprise Applications

A few months ago, we wrote a piece on Some of the Latest Trends in Artificial Intelligence in which we noted that AI will have the greatest impact on “job functions where a majority of time is spent collecting and making sense of data.” At the top of that list are finance and insurance. When it comes […]

Kasisto – A Conversational AI Platform for Banking

The term “conversational AI” has a much better ring to it than the term “chatbot“. One implies an interaction that’s useful and informative while the other implies a forced interaction which leads to a frustrating experience. We were recently reflecting on how easy “conversational AI” can be implemented in the world of finance because things […]

Smart Voice Assistant Startups to Converse With

Remember when it was pretty easy to spot the crazy people on the streets because they were the ones talking to themselves? The introduction of cell phones, and then smartphones, made it much harder to differentiate the sane from the disturbed because suddenly everyone was walking down the sidewalk seemingly talking to thin air. Now, […]

10 AI Startups Coming for White-Collar Jobs

In the future we may all be hooked up to stationary bicycles, like hamsters on a wheel, generating electricity for the Matrix, earning credits for food and lodging while watching reality TV game shows, reruns of Black Mirror and porn. Doesn’t sound half-bad really. There are no lack of stories foretelling the impending employment Armageddon […]

AI Chatbot Lawyers for the Law Firms of the Future

The rampant spread of artificial intelligence (AI) across all industries is happening so fast that our MBAs can barely keep up with it, making us wonder – when can we just replace our MBAs with artificial intelligence and never have to hear about Porter’s 5 Forces ever again? Just about every stakeholder out there who has an economic […]

7 Chatbot Platforms Making Chatbots Easy

When you engage in a conversation with someone using chat, it’s a much better medium than email because there is a real-time element to it. It’s the perfect tool for companies to use when looking to engage a potential sales lead on a website or for answering customer support questions. When we remove the human element from […]

7 AI Chatbot Startups Giving Technology a Voice

Have you noticed that more and more websites now seem to have someone just waiting there to answer your questions? It’s a familiar chat interface with the first line saying “Hi There, I’m Amy. Let me know if I can answer any questions” and there’s a text box you can type a response into. In the […]

8 Artificial Intelligence Startups Improving CRM

Customer Relationship Management (CRM). Sounds like a self-help group for frustrated call center employees. Not quite. Rather, it’s a catch-all term for how companies manage customer interactions and data. It covers strategies involving everything from customer service to sales. Each incoming phone call or email may contain an overwhelming amount of data that a mere […]

Artificial Intelligence in Business Process Automation

“I can’t wait to push some paper today!” Said no one ever. The mind-numbing work to keep the wheels of commerce rolling—filling out invoices, deciphering hand-written memos, processing insurance claims—can be a real grind. It’s been that way since the time when Ebenezer Scrooge refused to provide another lump of coal to help warm overworked […]